Returns & Refund Policy

At www.formerfarmer.in, we want every customer to feel satisfied and confident about their purchase. If, unfortunately, we fall short of delivering the experience you deserve, we are happy to process a refund in accordance with our simple and transparent return policy.

✅ General Return Policy

- Products can be returned within 7 days from the date of purchase.

- Perishable goods and items with short shelf-life are not eligible for return unless received in unsatisfactory condition.

- Returned items must be in original packaging, undamaged, and in resalable condition.

- Return shipping charges are to be borne by the customer and are non-refundable.

🚚 Damaged Goods in Transit

- If your order arrives visibly damaged, mention it on the delivery note at the time of delivery.

- Report the damage to formerfarmerfoods@gmail.com within 24 hours.

- We will arrange for return pickup and process a refund after inspection.

❌ Incorrect or Wrong Products Delivered

- Email us within 24 hours if products do not match your order.

- We offer refund, free replacement, or discount.

- Refunds will be initiated upon return unless otherwise agreed via email.

🥬 Non-returnable Products

- Perishable and hygiene-sensitive products are generally not eligible for return.

- Contact our support team for any concerns with such items.

📩 Wrong Delivery Address

- Inform us before dispatch for any address corrections.

- Once dispatched, customers must coordinate with the courier.

🔄 Refund Timeline

- Refunds are processed within 7–14 working days after receiving returned items.

- Additional time may be required by your bank/payment provider.

🚫 Return Discretion

- We reserve the right to refuse returns not compliant with this policy.

- Discretion will be exercised in accordance with consumer laws.

🛑 Other Important Guidelines

- Change-of-mind returns are not accepted for health & hygiene products.

- Notify us within 3 days if you receive items not ordered.

- Damaged items not suitable for resale will not be refunded.

📦 Delivery Issues

- We will notify you of delivery delays caused by extreme conditions or regulations.

- Contact us for cancellation and refund in case of extended delays.

- Declined deliveries due to delays will be collected and refunded post return.

📸 Proof for Transit Damage

- Email clear photographs of damaged products within 24 hours to formerfarmerfoods@gmail.com.

Contact Us

📧 Email: formerfarmerfoods@gmail.com

📱 WhatsApp: +91 90000 88232

🌐 Website: www.formerfarmer.in